Most skins are delivered shortly after purchase and, in many cases, within one hour. However, in rare situations - such as item availability issues or restrictions imposed by third-party platforms - delivery may take longer. In any event, all orders are completed within a maximum period of fourteen (14) days from the date of purchase.

We support payment methods provided by our authorised payment service partners. The available options are displayed during checkout before you confirm your purchase.

Please check your spam or junk folder first. If you still cannot find the email, contact our support team with your order details and we will assist you as soon as possible.

Due to the nature of digital items, refunds are generally not available once a skin has been successfully delivered. In exceptional cases — such as technical errors or failed delivery — your request will be reviewed in accordance with our Terms & Conditions and applicable consumer protection laws.

Yes. All skins offered on the Platform are genuine digital items. Trading availability may depend on Steam rules and restrictions and is subject to the applicable terms of the relevant third-party platform.

If a trade offer fails or expires, the transaction will be reviewed. Depending on the situation, we may resend the trade offer or provide further instructions. If delivery cannot be completed, the matter will be handled in accordance with our Terms & Conditions.